Support

How to reach us, what to expect, and how to help us help you quickly.

Channels

• Email: support@runsonlabs.com for any question, bug report, or feature request.
• Documentation: the docs cover setup, template tokens, recurrence options, and the reliability model — most "how do I…" questions are answered there.

Response times

We respond to every support request within 2 business days (Monday–Friday, Australian Eastern Time), and usually much sooner. Support is by email.

What to include

To resolve things in as few round-trips as possible, include:

• The app and roughly when the problem occurred (with your timezone).
• What you expected vs what happened.
• For schedule issues: the schedule's recurrence settings and the relevant entries from its run history.

There's no need to send passwords or personal data from your Jira site; the details above are all we need.

Scope

Support covers installation, configuration, and behaviour of Runson Labs apps. It doesn't cover general Jira administration or custom development. Feature requests are always welcome — they shape what we build next.